Gee could it be just bad mangement?
I was at o'sheas three weeks before this came up.
I also reported to this board how rude they were and how the place is a dump.

American was not made of people who just turn their cheeks.

you act like it is our fault.

Maybe they just don't care.

Look at their stock price compare to all the other companies they are losing money while the other are making money.