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The Strike Point Archive 01

All emotions aside....

Ok folks here is how I feel about this without getting mad. Every business must operate in the best interest of the customer while still making a profit. Businesses always have a short range, medium range and long range financial plan. The customer is the common denominator in all these plans. When a business makes a mistake that is costly to a customer, whether it cost them money or inconvenience or both it places the burden to correct the mistake on the businesses back. I had a paid for reservation at a HOLIDAY INN in New Orleans 2 years ago. When I arrived at the counter they had overbooked and had no rooms. The desk supervisor called another nicer hotel in the area and got us a room at no charge to us. She then wrote out a voucher for 3 free nights at any HOLIDAY INN in the country in the next year. If the FLAMINGO had any problem with going forward with the tourney and it had to be cancelled due to overbooked rooms or any other reason. Without even asking we should have immediatley been given some show of courtesy. Not just, Here is your money back now hit the bricks sucker. I deserve a refund of whatever money it cost me to rework my trip due to their error. At the very least a free room voucher good at a better hotel for the 3 nights we were promised. Maybe even comped meals for the entire trip. Some small show of good faith. We should not even have to ask. This will be my last post on this subject, STRIKERS, decide for yourselves how you want to handle this. I will continue to pursue satisfaction.

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All emotions aside....
Re: All emotions aside....

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