Well Bob, I take it you have never been in business. Real business is customer service oriented. Well from what you have read it looks that way to me. All the Casinos in Vegas and Reno/Tahoe areas seem to be very happy with what I do for them. Kinda can tell from the big fancy buildings huh Bob? If you don't like what you see please keep it to yourself, but allow those others the opportunity to improve their lives. Good luck with your collecting