These are the responses that I have received from the Four Queens pertaining to the incident that took place when we were at that casino playing for the Centennial Red Caps. I sent them my Strike Point posting of (June 16, # 69.72.77.74) on June 19th and these are the emails that went back and forth between myself and TJ. Please start on the bottom and work your way up.

Jerry Sacco SS#673

TJ,

Thank you for your response and apology. I will share these emails with my fellow Silver Strike Club Members as you have shared this problem with your Managers /Fred. These emails will be posted on our web site for my fellow club members to form their own opinions as to the equitable way "You" claim this matter has been settled by you and the Four Queens.

Sincerely,
Jerry Sacco SS#673

Tan, TJ wrote:

> Dear Mr. and Mrs. Sacco:
>
> Please accept my sincere apology. I have discussed the matter with our Managers. We will be discussing our procedures. Thank you again for taking the time. I assure you that any comment positive or negative from our guests are never swept under the rug.
>
> Regards,
>
> TJ
>
> -----Original Message-----
> From: Marie Sacco [mailto:jermar@hazleton.net]
> Sent: Monday, June 20, 2005 7:25 PM
> To: Tan, TJ
> Subject: Re: Problems at The Four Queens
>
> Dear TJ,
> I appreciate you taking the time to respond to the email that I sent you on June 19th. Your response tells me that nothing is going to be done in our behalf. We were the ones who were embarrassed by Fred and your security guard, and this email from you just is not enough. You didn't even have the decency to apologize for your employees actions. I am not looking for something for nothing, but we were there to play for the RED CAP in your machine and your employees Fred and the security guard took that privilege away from us! If you read my email in detail you can see that this problem was not brought on by either my wife or myself, but by your employee "FRED", who created this whole situation and could have worked with us to let us win the last two strikes that were in the machine (One being the RED CAP), "THAT WOULD HAVE BEEN THE ROYAL TREATMENT!" By your email I can see that this is being swept under the carpet. I don't feel that this email is an equitable way to settle this situation. My wife and I are retired business owners and if one of my employees would have treated my clientele in the manner that caused my clients to give me their players cards and I was told to destroy them because of my employee, that employee would have been gone instantly. There are employees and then there are pay check drawers, what do you think you have working at the Four Queens, In My Eyes? Remember, anyone who walks through your doors are there to spend money, and they should ALL GET THE ROYAL TREATMENT!!!
>
> Jerry & Marie Sacco
>
>
>
> Tan, TJ wrote:
>
>> Dear Mr. and Mrs. Sacco:
>>
>> I am in receipt of your email of June 19 regarding your recent visit to the Four Queens. It always displeases me when our guests do not have a rewarding gaming experience.
>>
>> I took the liberty of sharing your comments with Fred. Our goal is to provide our guests with the Royal Treatment and anytime we fall short of this standard it is not acceptable.
>>
>>
>>
>> We will be reviewing our fill procedures for both Silver Strike machines to find the most equitable way.
>>
>> I thank you for taking the time to write and wish you good luck.
>>
>> Cordially,
>>
>> Tjoan “TJ” Tan
>>
>> Executive Director of Casino Operations
>>
>>
>