my decision. And the redemption DID begin promptly at 7:00AM.

You state that "Several collector's (sic) show up at 4 A.M. in the morning only to find out that you started a sign-up list at 5 P.M. the night before."

I have control over when people show up? People showed up before 5:00PM. Irrespective of how you want to spin it those who showed up at 4:00AM were too late for the redemption because more than 100 people showed up before them.

There is a saying that the early bird gets the worm. Need I say more?